Saturday, 30 June 2012
Lena Pettersson 10 hour
Pettersson and her friend were left with nowhere else to sit. Overwhelmed, the crew decided covering the man with a blanket and spreading him out across three seats was the best option.
Pettersson filed a complaint with the airline, and after months of emails, was finally reimbursed with $713-about half the price of her ticket-and an apology. Though she said she was satisfied, that’s not an experience you can just forget.